Our Strong Values

What makes us different? Our values. And we know you value our values, which lead to exemplary service and choice, because you tell us.

Here’s what Restore offers:

  • Flexibility
  • Care
  • Trust
  • Security
  • Value for money
  • Good people

Charity In Action

Individuals’ Efforts

We know our Restore people are special – look how many of them are going the extra mile to give something back to the world about us.

Bakers and razors for the Stroke Association

Bakers and razors for the Stroke Association

Mary Harris, pictured on the right, works at Restore Records Management and has been instrumental in helping raise a total of £960 for the Stroke Association. Here she explains why.

“Back in July 2016, my wife, Coral, had a stroke and, although she is doing better now, we went through a really tough time. I wanted to raise funds for the Stroke Association who were there when we needed them, so set to work baking cakes for cake sales at work. This was something Coral could help me with as, even though it was slow and painstaking, she could decorate them and she loved every minute of it.

Doing the cake sale and a ‘dress down’ day at work opened my eyes to the fact that colleagues were also living with family members who had suffered a stroke. So many were supportive and generous with their time and donations – including Brad who shaved all his hair off (his mum and dad are really proud!).
Thank you, everyone.”

Training and Development

Realise your Potential

There are currently more than 2,000 people who work across the Restore Group. Despite our size we still firmly believe that power and responsibility go together and should be given to as many as possible.

As part of our development offer we have a team leader and management apprenticeship programme we call ‘Realise your Potential’. At any one time, there will be a group of employees working on a course that’s typically 18 months long, from Level 2 right up to Level 7, including customer services, digital marketing, supervisory management and senior leadership.

Klien Chapman, at Restore Datashred, is studying Level 3 Business Administration, the equivalent of an A level, while apprenticed to Strategic Services.
“I never expected to enjoy my job as much as I do and I am entirely grateful for the opportunity to learn new skills and gain a nationally recognised qualification at the same time. I’ve received specialised, invaluable training from an experienced manager who inspires me to be the best that I can. My confidence has grown rapidly and I see any challenges put in front of me as an opportunity to learn. I don’t feel like an apprentice, I am one of the team and treated like everyone else.”

Growing Talent

Supported within the Group by Restore Harrow Green, the Growing Talent scheme is an external business-led initiative that has been running for four years. It’s an inclusive, free facility open to anyone over 18, from any social or academic background, that brings the unemployed and employers with permanent roles together on a maximum 12-week programme to help secure new talent confidently. During those four years, Restore Harrow Green has employed 35 people.

Executive Assistant, Sharon Sales, explains:
“Growing Talent is a fantastic programme and has worked very well for us. We’re pleased to be supporting people who are keen to work and who just need an opportunity to show what they can do. We have given them a chance and they have repaid us with their hard work and commitment. Through the programme we have gained new members of the team who are capable and motivated and it’s great to see their confidence and abilities increasing. They are an asset to our company and I am extremely proud of what they have achieved.”


Growing Talent logo

Welfare and Diversity

Welfare and Diversity

We seek to recruit and retain the best employees.

Our view is that encouraging diversity among our workforce helps us achieve this and ensures we deliver the best service to our customers.

We believe that power and responsibility go hand in hand. Employees know what is expected of them and have the power to make decisions to meet those expectations.

We aim to ensure our workforce is representative of society and each employee feels respected and able to give their best.

We are committed to equality and fairness for all employees, and do not discriminate on the grounds of gender, gender reassignment, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion or age.

As our Group increases in scale, we are able to offer greater stability, development and career opportunities to our people, but without losing the flexibility to treat people as individuals.

Health and Safety

Health and safety is overseen by our Risk Committee and Group Board and we strive continually to improve our performance.

In the past year we implemented a new accident reporting system across our Restore Records Management business, which has helped improve our training methods.

We are proud of our low incident rate and always seek ways to improve our training and reporting, as employee welfare is at the heart of our business.

Health & Safety